Terms and conditions
Making a Purchase
Making a purchase could not be easier. Just browse our Catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "check out" and you will be asked for a few details that we need to be able to satisfy the order.
We will e-mail you a confirmation of order within 24 hours of receiving your order, if any of the goods are not immediately available, we will immediately inform you of the expected delivery times
We accept credit and debit card payment.
Customers can expect a response to email and telephone enquiries within 48 hours.
If you have any questions or queries regarding the products featured here or need further information on ordering, despatch or any service issues, you can telephone us between 10.00am and 5.00pm Monday to Friday UK time on 01208 872304.
Outside of those hours you can leave a message on our voicemail and we will respond as quickly as possible. Normal phone charges will apply.
You can also write to us at:
12 Fore Street,
You may return an item within 14 days of purchase for any reason providing that the item is not used, scuffed, scratched, dirty or packaging destroyed so that we cannot sell again as new and that you contact our returns dept by email firstname.lastname@example.org or telephone 01208 872304 to obtain our authorisation.
The item must not be used, scuffed, scratched, dirty or packaging destroyed so that we cannot sell again as new
On receipt of the returned item(s) and subject to our inspection we will be prepared to exchange or refund the item providing that it is returned at the customers expense.
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to us. We recommend that you use Royal Mail Recorded or Special Delivery, as proof of shipping is not proof of receipt.
Watts trading do not disclose buyer’s information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
We will only use information that we collect about you lawfully and in accordance with the Data Protection Act 1998.
Customers from time to time will receive our e-mail newsletter and special offer e-card promotions, opt-out options are available.
We do not sell, rent or loan any identifiable information regarding our customers to any third party. Information given by you will only be used by or on behalf of Watts Trading
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
All items are guaranteed under the manufacturers limited warranty.
Warranty covers defective material or defective workmanship.
Should your purchase be faulty on receipt or become faulty within a 28 day period (from receipt of goods), we will (subject to inspection by ourselves) refund or replace the item.
Should your purchase become faulty after this period we reserve the right to have the item repaired or replaced at our or the manufacturers discretion.
Credit Card Security
This on-line software uses full encryption technology certified secure Web Server which you can identify by the small padlock symbol shown at the bottom of your browser and also by the 'https://' URL of the shop web site address.
Shipping and Handling
Please note that all delivery services are subject to stock availability and we will inform you accordingly should stock not be immediately available.
Charges for shipping services are based on the type of delivery service offered and not speed of service.
For example, an order with a 24 hour shipping may take 48 hours to fulfil but will then be dispatched on a 24 hour carrier.
Saturday deliveries can be arranged by special request but at a much higher cost.
Part orders will be shipped or held for complete fulfilment depending upon the status of the order and at our discretion.
Products that are bought in will be delivered usually within 7 - 10 working days (inland).On the few occasions that the delivery time is extended we will inform you by e-mail. International orders take a little longer, however we will inform you by e-mail with delivery times where necessary.
Orders are shipped via our shipping agents (usually the Post Office or Courier) and may require a signature on delivery, should the recipient not be in to sign for the goods a contact card will be left for the recipient to re-arrange delivery or collection.
Instructions to "leave the goods in a shed, a garage or round the back" cannot be accepted.
We make a small charge for packing, just to cover costs.
We try and use recycled packaging where ever possible.
International customers should contact us first before placing an order for confirmation and shipping prices.
All prices advertised on our website are inclusive of v.a.t. at the standard rate.